Privacy Policy

Last updated: 13 November 2026

Get Sorted & Co is a professional life-organising practice in Singapore, and the trading name of Get Sorted Pte. Ltd. (UEN 202505136G). It is run by Mei Yee Chan ("I", "me"). Working in someone's home is a matter of trust, and so is looking after their personal information. This policy explains what I collect, why, and how you can control it, in line with Singapore's Personal Data Protection Act 2012 (PDPA).

1. What I collect

When you book a free call (via Calendly): your name, email address, phone number, and your answers to the booking questions, such as the service you're interested in and a short description of your space.

When you message me (via WhatsApp or email): your name, phone number or email address, and whatever you choose to tell me.

When you subscribe to Stuck to Sorted (via Substack): your email address.

When you become a client: your home address, access and scheduling details, your pre-session workbook and self-check answers, notes from our sessions, your written report, and your quotations, invoices and payment records. With your written permission only, photographs of your space.

I don't ask for your NRIC number, and I don't need it.

2. Why I use it

• To reply to your enquiry and arrange your free call
• To plan, deliver and follow up on your sessions
• To prepare your written report and upkeep plan
• To issue quotations and invoices, and keep business records
• To send Stuck to Sorted, if you've subscribed
• To meet legal, tax and accounting obligations

I only use your information for these purposes, or for another purpose I tell you about and you agree to.

3. Your consent

By booking a call, messaging me or subscribing, you agree to me using your information as described here. You can withdraw that consent at any time by emailing hello@getsortedworks.com. I'll act on it within 10 working days and explain any effect it has, for example that I can't continue a booked session without your address.

To stop receiving Stuck to Sorted, click "unsubscribe" in any email.

4. Photographs and testimonials

Your home, your belongings and your story stay private by default.

• I only photograph your space with your permission. Before-and-after photos are for your report and my records.
• I will never publish a photo, your name, or your words without your separate written consent. You choose how you're named: full name, first name, initials or anonymous.
• You can withdraw consent to publication at any time, and I'll remove the material from my website and social media.
• I don't photograph people, children, documents, or anything that shows your address.

5. Who I share it with

I don't sell or rent your personal data. I use a small number of trusted services to run my practice, and they process data on my behalf:

I don't take card payments online. Services are quoted and invoiced, and paid by bank transfer or PayNow, so I never see or store your card details.

I'll only disclose your data to anyone else if the law requires it.

6. Transfers outside Singapore

Some of these services store data on servers outside Singapore, for example in the United States. Where that happens, I rely on providers that are bound to protect your data to a standard comparable to the PDPA.

7. Confidentiality

Personal papers, documents and belongings I come across while working in your home or office stay confidential. I don't copy, photograph or discuss them. Executive Office clients sign a confidentiality agreement (NDA) before we begin, and any client can ask for one.

8. How long I keep it

• Enquiries that don't lead to a booking: up to 12 months, then deleted
• Client records (workbook, notes, report, photos): up to 3 years after our last session, so I can support follow-up work, then deleted
• Invoices and payment records: 5 years, as required for tax and accounting
• Substack subscribers: until you unsubscribe

You can ask me to delete your records earlier, unless I have to keep them by law.

9. How I protect it

I keep client records in password-protected accounts with two-step sign-in, limit paper copies, and shred anything printed once it's no longer needed. Only I have access to your file.

If a data breach happens that is likely to harm you, I'll notify you and the Personal Data Protection Commission as the PDPA requires.

10. Your rights

You can ask me to:

• tell you what personal data I hold about you and how it's been used in the past year
• correct anything that's wrong or incomplete
• stop using your data or delete it

Email hello@getsortedworks.com with the subject line "Personal data request". I'll reply within 30 days.

11. Cookies and analytics

This website doesn't use analytics, tracking or advertising cookies. The booking pop-up (Calendly) and subscribe form (Substack) may set cookies they need to work.

12. Changes to this policy

I may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

13. Contact

Data Protection Officer: Mei Yee Chan
Email: hello@getsortedworks.com
Company: Get Sorted Pte. Ltd. (trading as Get Sorted & Co), UEN 202505136G, Singapore